Repair refunds

REPAIR REFUNDS — MOBILE PHONE REPAIR This policy covers repair jobs (diagnostics, labor, and parts used for a repair). It does not cover devices or accessories purchased from our shop inventory — see Returns & Exchanges for those. WHAT THIS MEANS IN PLAIN ENGLISH - Once we start diagnostic or repair work, labor and diagnostic fees are not refundable. - Unused or returnable parts may be refundable under the conditions below. - We may offer a goodwill adjustment in special cases. That is optional and not a promise in this policy. LABOR AND DIAGNOSTICS (NOT REFUNDABLE) - Labor and diagnostic fees are not refundable once work has begun, including after we open, test, diagnose, or begin disassembly of your device. - Completed labor remains due even if you later cancel further recommended work. - A quoted estimate is not a guarantee that every line item will be refundable. PARTS (MAY BE REFUNDABLE) Parts charges may be refunded or credited when all of the following apply, as confirmed by our team: - The part was charged to your job and has not been installed, or was installed in error and can be returned to unused stock. - The part is still in resalable condition (original packaging when applicable, no damage, no customer modifications). - Supplier or manufacturer return windows still allow us to return or restock the part. Parts that are special-ordered, cut, programmed, adhesive-bonded, or otherwise not returnable to stock are generally not refundable once ordered or installed. CANCELING A REPAIR - Before work starts: contact us as soon as possible. Fees already disclosed for booking, travel, or parts on order may still apply. - After parts are ordered but before install: labor not yet performed is not charged as completed labor; ordered parts follow the parts rules above. - After install or completed labor: labor is not refundable; parts follow the parts rules above. HOW TO REQUEST A REFUND Contact us with your repair / order reference: - Email: mpr@mobilephonerepair.org - Phone: 207-416-6226 - Visit: Mobile Phone Repair in Bangor, Maine during business hours Approved refunds are issued to the original payment method when applicable, or as store credit by agreement. Processing time depends on the payment provider. WARRANTY VS REFUND If a covered repair fails under our published warranty, we will repair or replace per that warranty. Warranty service is separate from this refunds policy. GOODWILL Mobile Phone Repair may, at its sole discretion, refund or waive amounts beyond what this policy requires. Discretionary goodwill does not change the baseline rules above.